FAQ and Information

Company Information

What are Bizzbag, Inc.'s business and products?

Bizzbag, Inc. is a design and production company of personalized and custom handbags and shoulder bags. As an innovative creator of personalized fabric patterns, we customize our designer patterns with your name, initials, favorite phrase, or business logo. You select a style, color, trim and hardware colors for your bag. After receiving your order, we integrate your personalized text or logo into the pattern you selected. Next, your personalized fabric is printed and sewn into a bag. Your custom made Bizzbag will be shipped to you in about 5-6 weeks.

Where is Bizzbag, Inc. located?

We are based in sunny Colorado. All of our Bizzbags are designed and produced in the USA. You'll find our up-beat Front Range personalities take great care in creating our one-of-a kind logo bags.

How long has Bizzbag, Inc., Inc. been in business?

We have been producing customer-designed fabric since 1994, and identity designer-inspired retail and wholesale bags since the fall of 2007.

What are your standard business hours?

8:00 am to 5:00 pm M-F MST

Payment Questions

What type of payments do you accept?

We accept Visa, MasterCard, American Express and Discover credit cards as well as payment by check or money order. For check or money order payments, you will be instructed to call us near the end of the order process. At your option, you may also call us to pay by credit card confidentially over the phone. For these types of phone payments, please call (970) 372-2230.

How will the charge appear on my credit card?

The charge will appear on your credit card statement as "Bizzbag, Inc.".

When does the credit card charge made appear for my order?

Your credit card charge is processed the same day by Paypal, but it may take a little longer to appear on your account.

Gift Certificates

Can I purchase a gift certificate?

Yes, please visit our Gift Card page. Note that the only gift cards we accept are our own Bizzbag gift certificates. Other forms of payment we accept are credit cards, checks and money orders.

Product Information

What are the Bizzbag products?

Do you have a catalog?

Since YOU make the custom logo bag, our product line is a mix of your selection of fabrics, designs, colors and finishes.

Our Custom Bag Gallery will give you an idea of what completed designer-inspired wholesale bags look like using some of our patterns in the Bizzbag collection. It is updated regularly and displays new patterns and bags as soon as we make them available.

We do not offer a printed catalog at this time.

How do I keep my Bizzbag clean?

In cases of stains or dirt, please use a damp soft towel with warm soapy water. If you like, when you receive one of our logo bags, apply Scotchguard® or a similar product to repel water.

How are the personalized designer fabrics made and how durable are they?

The fabric pattern and your personalized lettering or logo is permanently dyed into the fabric. The result is a nice, crisply-printed image which will not crack, fade or peel. For the best results and a crisp logo image, please refer to our image requirements.

What kinds of fabrics are used?

We print on quality polyester fabrics. The bottom and top edge trim on most Bizzbags are made of durable, smooth canvas-like materials. For a more detailed description of each bags materials, see our custom bag galleries.

Image Requirements

Can I submit any image?

You may submit any logo or image as long at it is your own personal property or you have obtained the right or permission to reproduce the image. By ordering a Bizzbag, you confirm that you own the rights to the image(s) or have obtained relevant permission(s) to use the images(s) prior to submitting an order to us. Bizzbag, Inc. will not be held responsible for any discrepancies, which involve the license holder and the customer who submits the image.

How is my logo cropped and sized?

Bizzbag designers will crop and size logos and fit them into your selected designer pattern before we print and construct your logo bags. After you complete the order process, we will send you a virtual bag image by email for you to approve before production begins on it. We will begin production after two days if we do not receive a response. Please inform us by email or in the comments of your order if you will need more time.

If you would like to see how your bag will look before ordering, send us an email at info@bizzbag.com (with your logo if applicable) and we will send you an image of your custom bag.

What type of logo file can I submit?

For line art, please save your file as an .AI, .EPS, .PDF, or .SVG file, along with Pantone colors you would like us to match (if applicable). When you send us your logo via email (after you receive your order confirmation email from us) please tell us what software was used to create the image. For bitmap images, please send an e-mail message with your image as a .jpg or .tif file. For clean edges, we recommend an image size of 1000 by 1000 pixels. If your image is too large to email, please contact us and we will arrange for alternate methods of submitting it.

If you would like to send your logo by regular mail, we will return your image(s). However, we cannot be held responsible for lost or damaged ones. Any images you send us must be in excellent condition with good crisp and clean edges and of sufficient scale to reproduce all details.

If you have any questions, please contact us.

Will you accept a scanned logo image?

A scan from traditional photo papers is acceptable, but no photocopies will be accepted. Please do not send scans reproduced with printer/copy machines. Scan your images at 300 DPI and save in a .JPG or .TIF file format.

Tips for submitting image files:

Image quality is measured by pixels per inch (ppi), also known as dots per inch (dpi). We recommend 300 dpi.

We also highly recommend your digital images be at least 1000 by 1000 pixels.

Can Bizzbag, Inc. enhance the logo that I provide?

Bizzbag, Inc. can repair simple artwork problems which may occur when you scan a paper print of your logo. Any more difficult repairs might be possible. After you submit your logo, upon your request, we will review the image. If it requires an additional charge, you will be notified. Please make this request when you reply to the order confirmation message. Your image(s) will not be modified unless you request it.

We will contact you before beginning production if we believe that the image you submitted will not print at an acceptable quality.

Can my logo be changed to black and white or sepia?

You can ask us to change your logo from "color" to "black and white" or "sepia". This special service is an extra cost option for a $10 charge.

What is sepia?

A sepia color is made by converting a black and white image to a warm brown color. Some people refer to it as an antique finish. It can be a visually pleasing color for logo Bizzbags ordered with a brown trim.

Can I see my logo after it is placed in the repeat pattern?

After you submit your order, we will send an image of the personalized pattern for your approval, free of charge, in your order confirmation email. If requested, we can also send it by fax.

If you would like to see your image printed on our fabric before we begin production, we can mail you a fabric proof for an additional $15 charge.

If you do not approve of the fabric proof sent to you, we will cancel your order and refund the rest the of the price of the order.

If you subsequently modify your order and want another fabric proof, there will be an additional $15 charge.

Please keep in mind that our 5-6 week production turnaround begins after you have approved either the virtual bag image or fabric proof.

Return Policy

Do you have a guarantee on your products?

If you find defects in construction or defects in printing caused by our design and/or manufacturing process, return it within 30 days of package shipping date. We will repair or remake your Bizzbag at no additional cost to you. If you need to return a product, please contact us via e-mail at info@bizzbag.com.

What is the return policy?

All our designer-inspired wholesale bags are guaranteed against defects in materials and workmanship for 30 days from shipment. If you need to return a product, contact us via e-mail at info@bizzbag.com. You will need to request a RMA number for your return address label. Returns will not be accepted if our RMA number is missing on the address label of the returned package.

What is your cancellation policy?

Once production begins, we cannot accept cancellations.You may cancel your bag order within 2 days of placing the order or within 2 days after receiving your virtual bag image in your confirmation email, but not after we receive your approval of the virtual bag image or fabric proof.

If you would like to cancel an order, please send us an email at info@bizzbag.com.

Shipping Options

How can I get an update on the status of my order?

Please send an email to info@bizzbag.com stating your order number in the subject line. We will respond within 2 business days with your order status. If you do not have e-mail access, please call us at (970) 229-1888.

Do you ship internationally?

Not at this time. In the future, we plan on shipping to other countries. You may send us an email if you would like to be notified when this occurs. Please send your email to info@bizzbag.com.

How is my bizzbag shipped?

All Bizzbag orders are sent to the address specified in your order via UPS or U.S. Postal Service, unless specified otherwise.

How long will it take to receive my order?

Your custom-made logo bag takes approximately 5-6 weeks to be manufactured and shipped. No order will be processed until all information is received including any logo artwork. If you need it sooner, we will try to work within your time frame. Please send specific delivery date needs by replying to your order confirmation email or e-mail us at info@bizzbag.com specifying your order number in the subject field.

What are my delivery options?

We ship your order within about 5-6 weeks of receipt of all information (and images, if applicable). You may choose between Standard Ground and Air shipping methods.

What are the costs of shipping and handling my bag order?

The cost of shipping is calculated by Paypal when your order is processed. Generally, shipping one bag costs about $12.85 via Standard Ground (5-6 weeks for destinations in the U.S.) and $29.90 via Air Delivery (5 Weeks). These costs may change due to increases that are passed along from the shipping companies. If you pay by phone or mail, shipped costs will need to be added into your order total. Please call us to find out what the additional amount is since it can be different for every order.

What package carriers are available to ship my order?

We use UPS and the U.S. Postal Service as our shipping carriers. For UPS shipments, we offer their ground or 2 day air delivery services.

For U.S. Postal Service shipments, Priority Mail (Standard Ground) and Express Mail (Air) delivery services are available.

Can a bag order be delivered to someone else other than the billing address?

Yes. The order process asks you for the shipping and billing address, if different. We will not contact the recipient.

How will I know when my order ships?

We will e-mail you a shipping confirmation when your order is shipped. If a tracking service is available, the tracking number will be in your "shipping confirmation" e-mail.

Technical Problems with an Order

Who do I contact if I am having a problem with my order?

Please e-mail info@bizzbag.com. We will get back to you promptly.

How do I know my order went through correctly?

Paypal processes your credit card payment the same day. Sometimes there can be a credit card processing delay of a few days after your order is placed.

What do I do if my shopping cart does not show my items ordered?

Please try to design the bag again. We apologize if is this happens, but please try again, it will likely work correctly on the second try.

If you still have problems, please send an email briefly describing your problem to info@bizzbag.com.

Contacting Us:

Please feel free contact us at anytime. We typically respond to you within 1-2 business days.
E-mail: info@bizzbag.com
Phone: (970) 372-2230.
You can also contact us through our web site form.